1. Purpose of Information Collection
We collect personal information such as full name, email address, phone number, and physical address for the following purposes:
To confirm bookings
To communicate with and support customers regarding purchases and payments
To provide product and service information, and assistance upon customer request
To send promotional information, offers, and updates on new products (with customer consent)
2. Scope of Information Use
Customer information is used internally only for:
Booking verification: Full name, email address, phone number, and address
Assistance with complaints or customer feedback
3. Information Storage Period
Information will be stored until the customer requests its deletion or we no longer require its use. In all cases, personal data will be kept securely on the servers of homeawayvn.com.
4. Commitment to Data Privacy
We are committed to not selling, sharing, or disclosing customer information to any third party without the customer's consent.
5. Contact Information
HOMEAWAY VIETNAM CO., LTD
Email: cs@homeawayvn.com
Hotline: 0975312604
Available Payment Methods
Cash payment upon check-in (applies to selected branches)
Online payment via Onepay gateway
Bank transfer (as per the selected branch)
Bank Transfer Details
HomeAway Đỗ Quang Đẩu Branch
Bank: VPBank – Vietnam Prosperity Joint Stock Commercial Bank
Account Number: 190629864
Account Holder: Nguyen Hoang Long
HomeAway Minh Khai Branch
Bank: VPBank – Vietnam Prosperity Joint Stock Commercial Bank
Account Number: 0975312604
Account Holder: Nguyen Hoang Long
HomeAway Ký Con Branch
Bank: VietinBank – Vietnam Joint Stock Commercial Bank for Industry and Trade
Account Number: 0975312604
Account Holder: Nguyen Hoang Long
HomeAway Đặng Thị Nhu Branch
Bank: Techcombank – Vietnam Technological and Commercial Joint Stock Bank
Account Number: 1093232323
Account Holder: Nguyen Hoang Long
Payment Terms
A minimum of 50% payment is required to confirm a reservation.
The remaining balance may be paid before the check-in date or upon arrival, depending on booking conditions.
1. Booking
Book directly via the website or hotline
A 50% deposit is required to confirm the reservation
2. Cancellation
Cancel at least 7 days before check-in: 100% deposit refund
Cancel within 3 to 6 days before check-in: 50% deposit refund
Cancel within 48 hours of check-in: No refund
3. Change of Stay Dates
One-time rescheduling is allowed if requested at least 3 days in advance and subject to availability
4. Refund Process
Once the cancellation is confirmed as valid, the refund will be processed via bank transfer within 5–7 business days
By accessing homeawayvn.com, you agree to the following terms:
Do not use the website for fraudulent purposes, disruptions, or any activity that could affect our business operations
Customers must provide accurate information when making a reservation
We reserve the right to refuse service in cases of detected fraud or policy violations
Step 1: Select a room and preferred stay dates on the website
Step 2: Enter personal information and select a payment method
Step 3: Pay the deposit and receive a confirmation email
Step 4: Check in at the selected location at the booked time
HOMEAWAY VIETNAM CO., LTD
Tax ID: 0318794636
Address: 38 Đỗ Quang Đẩu, Phạm Ngũ Lão Ward, District 1, Ho Chi Minh City
Email: cs@homeawayvn.com
Hotline: 0975312604
Representative: Nguyen Hoang Long
